Online Auction Buyer Demand Letter

Date: _____________
Address: [Your address] ____________________
___________________________
___________________________

To: _____________________ [name of seller]

I am writing to you regarding a dispute over ______________________ [description of item purchased] for which I was high bidder on the auction at __________________ [name of auction site] as Item No. __________ [number of item at auction site].
A dispute exists because [describe the reason you are dissatisfied with your purchase in as much detail as possible] __________________________________________________________
I would like to resolve the matter as follows:
[choose one] 
[  ] I will return the item to you via [describe the shipping method] _______________ and request a refund from you in the amount of $_____________ which includes the following costs [list all costs for which you are seeking compensation, for example, shipping item to you, shipping item back to buyer, amount paid for item, etc.] ____________________________________________. 
[  ] I will keep the item, but for the following reasons [specify reasons for price reduction, for example, partial damage or not as advertised, and include proof such as photos of item] I request a partial refund of $________________.
[  ] I seek a full refund of all monies paid as I never received the item.
Please make payment by [specify the method by which payment shall be made to you. For example, if payment to seller was made by credit card, seek a charge back. If payment was made by money order, seek a money order, etc.] ____________________________________________________.
If you disagree with my request and would like to resolve the matter through a third-party dispute resolution procedure, I am prepared to use online dispute resolution procedures at: 
[  ] Squaretrade (www.squaretrade.com) 
[  ] iCourthouse, (www.i-courthouse.com)
[  ] ClickNSettle (www.clicknsettle.com) 
[  ] other [list online dispute resolution website] _____________________________________
If I do not hear back from you by [date] __________________ I will conclude that you do not wish to resolve the matter and I will [check as many as apply]
[  ] [if payment was made by credit card] seek a charge back on my credit card
[  ] file an online incident report at the National Fraud Information Center (www.fraud.org)
[  ] post negative feedback at your online auction site

____________________________________________________
Signature

____________________________________________________
Address

_________________________
Email