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Creating Efficiencies with Automated Workflow
Management

As mortgage loan defaults continue to climb, market conditions
are forcing servicers to take a hard look at their own operations to
identify areas in which they can reduce expenses, increase
efficiencies, and optimize internal processes. One way to accomplish
this is by using innovative technology solutions to automate manual
or disjointed processes, enabling servicers to do more in less time
and without adding expenses. Leveraging these solutions helps
servicers overcome daunting market challenges and set the stage for
future success.

LPS Desktop Process Management is a web-based solution that
improves servicer-managed operational processes. The most
comprehensive workflow solution of its kind, LPS Desktop Process
Management is easy-to-use, scalable, customizable, and affordable.
This automated workflow technology enables servicers to manage
loans, with a focus on delinquency, bankruptcy, eviction, and real
estate-owned (REO) processes. The system also provides critical
real-time data to investors, government agencies and vendors at all
stages of the delinquent loan life-cycle.

LPS Desktop Process Management creates a link between disparate
legacy systems, bringing them together to enhance
communication. Servicer-defined business rules drive processes
and allow for the exchange of critical information, reducing the
need to re-key or verify data accuracy. LPS Desktop Process
Management also tracks most user or system-generated action,
enabling servicers to pull file histories and enhancing their
ability to comply with their regulatory and investor requirements.
This web-based technology is delivered as Software as a Service
(SaaS) and fully maintained and upgraded by LPS, allowing servicers
to increase operational efficiency without adding personnel or
infrastructure. Fast and scalable, the LPS Desktop Process
Management application processes approximately five million web
service transactions and satisfies an estimated six million web page
requests daily, with an average page response time of less than 0.6
seconds.

The system can be implemented quickly and used on an as-needed
basis, enabling servicers to anticipate and meet needs as market
conditions change over time. This flexibility is possible because of
the application’s business rules engine and configurable process
administration capabilities, which use client-defined key milestones
to drive processes.

LPS Desktop Process Management incorporates servicers’ new and
existing business processes with customized rules that initiate
workflow based upon these practices. This workflow drives files and
information through the servicer’s workgroups and work queues, which
exchange and process information. Their pre-defined business rules
then allow the system to automatically route files and information,
flag them for necessary attention and record the status of each
loan.

LPS Desktop Process Management also delivers outstanding
exception-handling capabilities. Although many files flow
automatically through the system, there are exceptions. When these
servicer-defined exceptions are identified, the application uses
Issues and Holds to indicate that special action is needed.
Exceptions are then automatically routed to the appropriate servicer
work queue for manual intervention, where Intercoms facilitate issue
resolution through secure communication within the system. Built-in
role-based security allows only client authorized users to view or
modify records. As exceptions are resolved, the servicer’s system of
record is synchronized by pushing servicer-selected steps, notes and
Intercoms to their systems of record.

As part of the LPS Desktop platform, LPS Desktop Process
Management enables servicers to view documents and invoices within
the LPS Desktop Document Management and Invoice Management
applications. LPS Desktop Document Management scans and/or uploads
documents associated with each loan file, extracts servicer-defined
key information and stores them in the system for future use or
viewing. LPS Desktop Process Management also links with the Invoice
Management application to share file level information and verify
whether invoice amounts are consistent with the work performed.

An innovative solution designed to help servicers in their quest
to realize significant efficiency gains, LPS Desktop Process
Management gives them the edge they need to enhance operational
efficiency, manage risk, control expenses and remain
competitive.

To find out how to enhance your company’s workflow processes and
inject new efficiencies into your operations, contact Pam
Beck-Janssen at 651-234-3698 or via email at mailto:[email-masked]

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