When Looking to Increase
Efficiencies…
Servicers Shouldn’t Overlook
Mailroom Automation

As servicing organizations continue to look for ways to increase
efficiencies, process automation is often front and center as a
results-driven strategy. Servicers have long sought to automate
primary servicing functions, as well as deploy sophisticated
technology to handle high-volume, high-impact processes like the
loss mitigation and loan modification operations that have been so
overwhelmed in recent years. Yet, important opportunities for
efficiency improvements still remain. Mailroom automation is an
example of an area that offers impressive results.

Mailroom
processes have a far-reaching effect on many procedures throughout
the servicing organization. By embracing advanced mailroom process
automation, servicers can significantly improve operational
efficiencies on multiple fronts.

Lender Processing Services’ LPS Desktop™
Mailroom service provides servicers with the technology and
services needed to fully automate mailroom processes and more.
Servicers opting for this outsource solution will experience a
significant advantage in mailroom performance and efficacy.

Better Document Management from the
Start

With LPS Desktop™ Mailroom,
all incoming pieces of mail -- like bankruptcy, foreclosure, tax and
insurance documents -- are opened, imaged and time stamped by LPS
immediately upon arrival. Next, LPS determines the document type and
appropriate routing for each document. For example, LPS may
determine that a piece of mail should be routed to a servicer’s
bankruptcy department and that the document type is a bankruptcy
dismissal. Once that determination is made, the imaged document is
electronically inserted into a work queue assigned to the
appropriate internal department. Should a piece of mail such as a
tax document require action from a servicer’s vendor partner, LPS
automatically routes the imaged document into a work queue for the
authorized partner to access.

Better Workflow
Management

LPS Desktop™ Mailroom
technology also provides servicers with sophisticated workflow
technology that enables them to track and manage scanned mail
throughout the end-to-end servicing process. Servicers can quickly
identify the time of receipt and the result of every subsequent
internal and external partner action that has taken place for any
given document, helping servicers improve response time, increase
accountability and enhance audit compliance and control. This level
of traceability enables servicers to quickly locate any service gaps
and drive inefficiency out of their processes.

Better
Data Sharing

LPS takes mailroom automation a step
further, enabling communication with other existing servicer
platforms. For instance, a servicer can request a notation be made
in its servicing platform each time an insurance document is
received. Additionally, LPS can match scanned mail documents with a
servicer’s existing loan numbers to better track all documents
associated with a given loan file. This provides servicers with a
“big picture” view of what is happening with each loan file.
Further, it reduces the need for duplicate data entry and minimizes
the potential for errors.

Better Resource
Management

When partnering with LPS to deliver
automated mailroom capabilities, servicers no longer need to balance
mailroom staffing needs. They gain the scalability to meet demand
fluctuations as they occur and the ability to eliminate manual
sorting and distribution, manual data entry and other time intensive
work that bogs down their operations.

Servicers who
enjoy the high performance mailroom automation delivered through
LPS Desktop™ Mailroom have much tighter control
over their processes - enabling them to ensure quality, reduce costs
and decrease risk.  Clearly, mailroom automation is a proven
strategy that can take another cost out of servicing operations and
allow servicers to process more with less.

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