DDesktop Integration Services – LPS Desktop’s® Efficiency
Tool for Servicers and their Attorneys

Manual loan
management of foreclosures and bankruptcies can be a cumbersome,
paper-intensive process. Inefficiencies occur when large volumes of
information exchanged between servicers and their vendors require
entry into disparate computer systems. Platforms designed to service
loans and software designed to help manage defaulted loans are
frequently incompatible.  As a result, communication occurs
manually through e-mails, phone calls and/or double entry of data
from one system to another.  This inefficient process is also
prone to errors that could have serious consequences.

With LPS’ development of new technology, however, servicers and
their attorney vendors (firms) now have the potential to improve
efficiency, accuracy and communication in their management of
foreclosure and bankruptcy loans.

Bridge Communication Gaps

LPS Desktop
Integration Services (DIS), a component of LPS Desktop Process
Management, is a bi-directional XML-based Web service interface that
assists in bridging communication gaps between servicers and their
firms.  LPS DIS uses a combination of XML and data-mapping to
open new lines of automated communication between servicing systems
and firm case management systems.    LPS DIS is
provided by LPS Desktop as a complimentary value-add service for
clients and their firms with no implementation fees or monthly costs
to the user!

Increase Efficiency and Work within Existing
Applications

LPS DIS allows firms to work within
their existing case management applications while increasing
efficiency and accuracy through a direct interface with LPS
Desktop.  The LPS DIS interface includes data fields found in
LPS Desktop Process Management’s steps and data forms (DDFs), so
firms can map their internal system’s corresponding fields.  A
data dictionary is provided to assist firms with the data mapping
exercise.  Once the mapping is complete, the interface
systematically loads the data into LPS Desktop Process Management,
and LPS Desktop sends the data to the servicing system of
record.

In addition to step and data form fields, LPS DIS can also
initiate issues, holds, intercoms and fees/costs requests in LPS
Desktop Process Management via corresponding triggers through the
interface.  LPS DIS also enables firms to perform scheduled Web
service calls that automatically retrieve and send data. For
example, firms can configure their case management systems to
automatically retrieve and confirm receipt of new foreclosure or
bankruptcy referrals.  Whether a firm is receiving one or 100
referrals at a time, this is a measurable
efficiency.

Eliminate Manual Data Entry to Reduce Timelines and
Costs

LPS DIS automation assists with saving
valuable time for servicers and their attorneys.  Simply
implementing this interface immediately cuts the time previously
required for double data entry.  LPS DIS also reduces the time
spent researching look-up values, completing steps, filling out data
forms or creating a hold/issue or intercom.  Alone or combined,
these activities can take several minutes to manually process,
whereas LPS DIS can accomplish any of these tasks systematically in
seconds.

Servicers also experience critical time savings from LPS
DIS.   Since data from the firm’s case management software
flows immediately into LPS Desktop Process Management and then to
the servicing system of record, servicers have access to accurate,
up-to-the-minute status information on every loan file firms are
handling on their behalf.  Time previously spent obtaining
updates via phone or e-mail can be spent on higher priorities, such
as loss mitigation initiatives.

Integrate with Additional LPS Desktop
Applications

As part of LPS Desktop, LPS DIS
integrates with other widely-used LPS Desktop applications.
Integration with LPS Desktop Invoice Management enables firms to
upload invoices from their case management system and download
invoice status. LPS DIS also integrates with LPS Desktop Document
Management to save time and eliminate paper.  All documents
associated with a loan file that have been captured digitally can be
sent simultaneously with downloaded referrals in electronic
format.

Implementation Requirements

It’s easy to
become an LPS DIS user.  The implementation process is not
complex or difficult and there are no up-front or ongoing costs to
servicers’ firms; servicers just need an IT resource with technical
expertise for implementation and maintenance.  Firms with
dedicated in-house IT resources can deploy LPS DIS in as little as
two weeks, depending upon the scope of integration. Thereafter, only
routine maintenance is needed to troubleshoot errors or reconfigure
mapping changes.  If in-house resources are not available,
there are other implementation options.  Third-party
integrators that routinely work with firms to implement the LPS DIS
system may be available to assist.

Conclusion

LPS Desktop recognizes the
importance of maximizing efficiency and accuracy, especially in
today’s market.  Firms that implement LPS DIS experience
benefits immediately; and users will see improved operational
efficiency with reduced time spent moving data from one system to
another.  By introducing automation to help lower costs and
reduce errors, servicers and firms can more effectively manage the
operational risks associated with defaulted loans. For more
information about LPS DIS, please contact [email-masked]
or call 800.991.1274.

Download a printable PDF
Request more information regarding LPS
Desktop.